Return & Refund Policy – Emira Jewels

Last Updated: June 2026

At Emira Jewels, we want you to love your purchase. If you are not completely satisfied, we are here to help.

Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unworn, and in their original packaging.
• Proof of purchase or order number is required.
• For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.

Non-Returnable Items

The following items are not eligible for return:

• Earrings
• Sale or clearance items
• Gift cards
• Personalized or customized jewelry
• Items showing signs of wear, damage, or alteration

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund where applicable.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged, defective, or sent incorrectly.
• Original shipping charges are non-refundable.

Contact Us

Email: support@emira-jewels.com